/ Services FF · Fulfilment Six capabilities · one contract

Capabilities,
in plain English.

Six operating verticals that compound into one fulfilment network. Each capability is staffed by a dedicated team, instrumented to the unit-pick level, and protected by a contractual SLA. Mix them under one inventory pool — no double-handling, no double billing.

RouteGoal Long Beach fulfilment floor — overhead view
Long Beach FC · Tuesday · 09:42 PT Active capabilities · FF-01 · FF-02 · FF-03 · FF-04 · FF-05 · FF-06
Capabilities
FF-01 → FF-06 · hover or tap

Read a line. See the work behind it.

Hover any capability on the right to surface the matching node, the live SLA, and a real photo from the floor.

  1. FF-01

    Direct-to-Consumer Fulfilment

    Pick, pack, and ship the moment an order lands.

    Single-unit and bundle orders shipped from our regional micro-fulfilment nodes within four operating hours of receipt, with carrier-agnostic rate shopping and branded unboxing assets included.

    • 4-hour pick-to-ship SLA on weekdays
    • Branded inserts, tissue, and tape on every order
    • Carrier rate-shop across USPS, UPS, FedEx, DHL
    • Real-time order webhooks back to your store
    Live
    99.91%
    Hit rate · last 90d
    4h pick-to-ship
  2. FF-02

    B2B & Retail Distribution

    EDI-clean pallets the receiving dock will actually accept.

    Routing-guide-compliant retail and wholesale fulfilment covering EDI 856/810, GS1-128 labelling, floor-ready pallet builds, and chargeback monitoring for Target, Walmart, Costco, Sephora, and the long tail of regional retailers.

    • EDI 850/856/810 integration on day one
    • GS1-128 SSCC labels and ASN handoff
    • Routing-guide-compliant pallet builds
    • Chargeback dispute file generated weekly
    Live
    99.78%
    Hit rate · last 90d
    12h pallet build
  3. FF-03

    Subscription & Kitting Programs

    Curated boxes, replenishment cycles, surprise refills.

    Recurring-cycle kitting with version control on inserts, dynamic SKU swaps per subscriber tier, and a deterministic cut-off calendar so your marketing team knows exactly when a box leaves the building.

    • Cycle calendar with locked production windows
    • Per-tier dynamic insert swaps
    • Cohort QA samples before each cycle ships
    • Subscriber-level tracking and ETD
    Live
    100%
    Hit rate · last 90d
    Cycle-locked
  4. FF-04

    Amazon FBA & Marketplace Prep

    Compliant cartons, faster check-in at Amazon FCs.

    Prep, poly-bag, label, and consolidate inventory for FBA, Walmart WFS, Target Plus, and Faire — with appointment scheduling and shipment plan generation handled in-house.

    • FNSKU labelling and poly-bagging
    • WFS and Target Plus prep parity
    • Inbound appointment scheduling
    • Reconciliation report after FC check-in
    Live
    99.62%
    Hit rate · last 90d
    48h FC-ready
  5. FF-05

    Reverse Logistics & Returns

    Inspect, restock, refurbish, retire — with audit trails.

    Customer-facing return portal, inspection workflow, A/B/C grading, and disposition rules that route product back to sellable stock, refurb, donation, or destruction with photographic evidence on file.

    • Branded customer returns portal
    • Grade-A / B / C disposition logic
    • Photographic inspection audit trail
    • Refurbishment and recycling partners
    Live
    99.40%
    Hit rate · last 90d
    5d disposition
  6. FF-06

    Climate-Controlled Storage

    Pallet, bin, hanging, cold, and ambient — under one roof.

    Flexible storage footprints from a single bin location to multi-bay pallet positions, including 35–55°F cold zones for skincare, beverage, and nutraceutical SKUs.

    • Pallet, bin, and hanging garment storage
    • 35–55°F climate-controlled zones
    • Cycle counts every 30 days
    • Insurance-graded fire and theft monitoring
    Live
    99.99%
    Hit rate · last 90d
    Daily access
SKU journey
Receive → Ship

What happens to one unit of yours, from dock to doormat.

No matter which capability the order falls under, every SKU passes through these five stages — instrumented with timestamps you can audit in your dashboard.

RouteGoal — Receive stage
01
Receive
Inbound ASN match · photo · weight check · putaway scan
Dock-to-bin in the same shift
RouteGoal — Store stage
02
Store
Bin / pallet / climate zone · cycle-counted on schedule
Audit-ready inventory accuracy
RouteGoal — Pick stage
03
Pick
Velocity-ordered pick path · serial / lot capture · QA gate
Pick time inside spec
RouteGoal — Pack stage
04
Pack
Branded carton · presentation pass · documents · seal
Pack time inside spec
RouteGoal — Ship stage
05
Ship
Carrier rate-shop · label · manifest · trailer load
Same-day on every weekday cutoff
The guarantee
Written · automatic · auditable

If we miss, you don't pay.

Every capability ships with a written promise, an audit trigger, and an automatic credit when we fall short. Filed in your master agreement, executed inside your invoice — never buried in a claims queue, never gated by an account-manager phone call.

Counter-signed master services agreement page
i

Written, not promised

Every commitment lives inside the master services agreement you sign. No verbal assurances passed around onboarding. No best-effort language buried in an appendix. If a clause is in the contract, it is enforceable.

Automated billing dashboard surfaced inside the customer portal
ii

Automatic, not requested

Misses surface as line-item credits inside your monthly invoice the moment our system catches them. You do not file a claim. You do not chase a strategist. You do not hold the next reconciliation hostage waiting for paperwork.

Operational telemetry dashboard — audit-trail and live event log
iii

Auditable, not opaque

Every credit links to the timestamped scan log behind it — the operator, the station, the carrier handoff stamp, the photograph. Pull it inside your dashboard, or request the raw file. Nothing about a miss is hidden.

Direct-to-Consumer Fulfilment — RouteGoal floor
Long Beach FC · pack station 04
FF-01

Direct-to-Consumer Fulfilment

Our promise

Every weekday order placed before local cutoff is staged, picked, packed, and handed to a carrier the same shipping day. Branded packaging is part of the promise, not an add-on.

Your credit when we miss

Pick fee, pack fee, and outbound handling — waived on the affected order, then waived again on the next shipment to that customer.

B2B & Retail Distribution — RouteGoal floor
Dallas FC · B2B pallet build
FF-02

B2B & Retail Distribution

Our promise

Routing-guide-compliant pallets are floor-ready before your freight appointment. ASN is transmitted as the trailer pulls away — no late-document chargebacks ever begin on our side of the dock.

Your credit when we miss

Pallet build fee absorbed, plus any retailer chargeback we triggered — covered in full, traceable on the next invoice line item.

Subscription & Kitting Programs — RouteGoal floor
Indianapolis FC · cycle floor
FF-03

Subscription & Kitting Programs

Our promise

Cycle cartons leave the building on the calendar date you locked in. Last-minute insert swaps are honoured if your marketing team commits before the cohort cutoff.

Your credit when we miss

Affected cohort credited at cycle cost. Replacement cartons are dispatched at our expense, with priority routing and an apology insert that we draft and you approve.

Amazon FBA & Marketplace Prep — RouteGoal floor
Reno FC · FBA prep lane
FF-04

Amazon FBA & Marketplace Prep

Our promise

Shipments are FNSKU-labelled, poly-bagged where required, and on the dock before the destination FC appointment window opens. We schedule the appointment — you never log into Seller Central for prep ops.

Your credit when we miss

Appointment fee absorbed, prep work redone at no charge, and the inbound shipment is rebooked on the next available slot at our cost.

Reverse Logistics & Returns — RouteGoal floor
Atlanta FC · returns inspection bay
FF-05

Reverse Logistics & Returns

Our promise

Returns are inspected, graded, and resolved within the same shift as receipt. Sellable units are back in pick stock before the night warehouse closes — never sitting in a returns purgatory bin.

Your credit when we miss

Inspection and disposition fees waived on the affected return, plus an expedited customer-facing refund issued at our cost when the delay touched the buyer.

Climate-Controlled Storage — RouteGoal floor
Long Beach FC · climate zone C
FF-06

Climate-Controlled Storage

Our promise

Climate is held inside spec for every active zone, every shift. Each pallet is photographed at receiving and re-photographed at any move. You can audit any bin remotely, without an appointment.

Your credit when we miss

Storage charges for the affected month — credited in full. The bin earns a manager visit, a written root-cause note, and a free re-photograph that lands in your dashboard within the week.

A counter-signed copy of the guarantee schedule is included in every master agreement. Ask for a sample — we will send the redacted version of a live customer's schedule, with their permission.

Stack
Pre-built · custom built

Plug into the systems you already run — or the one you'd rather not.

Pre-built connectors below. Anything missing? Our API + EDI team builds custom mappings inside the standard onboarding window — no extra retainer.

RouteGoal integration engineering — pairing systems in the customer portal
Engineering · Long Beach

Integration is part of onboarding — never an upcharge.

Storefront
  • Shopify
  • Shopify Plus
  • WooCommerce
  • BigCommerce
  • Magento
  • Salesforce Commerce
Marketplace
  • Amazon SP-API
  • Walmart WFS
  • Target Plus
  • TikTok Shop
  • Faire
  • Etsy
  • eBay
ERP & accounting
  • NetSuite
  • QuickBooks
  • Xero
  • Brightpearl
  • Cin7
  • SAP Business One
Carrier & shipping
  • ShipStation
  • EasyPost
  • Shippo
  • USPS
  • UPS
  • FedEx
  • DHL
  • Veho
B2B & EDI
  • SPS Commerce
  • TrueCommerce
  • Orderful
  • EDI 850 / 856 / 810
  • Custom AS2
Subscription
  • Recharge
  • Bold Subscriptions
  • Stay AI
  • Skio
RouteGoal interior — composite operations
Composite contract

Mix capabilities under one master agreement, one inventory pool, one bill.

D2C and B2B from the same SKU? Subscription cycles plus FBA prep on the same pallet? RouteGoal contracts are designed to compose — no per-line setup fees, no duplicate storage charges, one quarterly review.

Compose a contract →